This entry you’re about to read was way long over due because I have been contemplating if I should post this or not as it may be a sensitive issue for some. I’m making this decision for the fact that no matter what the issue is, people will have something positive or negative to say anyway so why hold it all in if I have the means to write it all down and free myself.
Just a disclaimer though, my opinion may not be the same with others in the restaurant industry and that this is solely my own thoughts and side of the issue. (if this is a real issue) Anyway, I’m not going to make this intro any longer so here are my sentiments:
#1. CHECK-IN WITH THE HOST! DON’T JUST SEAT YOURSELF!!!!!! (Hotel restaurants count too)
Seriously people, do not pretend like you don’t know about this rule! I hate it when people just walk pass the host stand and just seat themselves. I swear that all of you don’t do this to a super fancy restaurant so why treat a regular sit-down restaurant differently? Same goes with hotel guests, it is out of respect that you check in with the receptionist regardless if you have a reservation or not. Not all hotels have free breakfast included in their rooms especially in San Francisco so don’t assume that you can do whatever just because you are the guest of the hotel.(be mindful of others)
#2. DO NOT CHANGE TABLE ONCE YOU’RE SEATED!
I say this because you are not the only guest of the restaurant! FYI, there is a thing called “OPEN TABLE” where you can make reservations so PLEASE, be sensitive of others and ask if the table you are transferring to is reserved. By all means, ask the host to be seated in a different table while she is seating you instead of being entitled that you have the right to do anything you want. If you want to be in a phone call, finish your breakfast then do your thing because at the end of the day, restaurant is not your office. This goes with hotel restaurant, people are on their vacation and they don’t want to hear anything work related.
#3. WAIT FOR YOUR SERVER! DO NOT WAVE YOUR HAND LIKE IT’S THE END OF THE WORLD!
First of all, restaurant service is not at all different from fast food service. If you have to line up for your mcchicken at McDonalds, you have to wait too for your server to approach your table because AGAIN you are not the only guest of the restaurant. If you are in a hurry, go to the restaurant earlier instead of acting like you are the only person in this earth that needs service or better yet, go to a grab and go place so you can be in and out in a minute! Personally, if the server hasn’t greeted your table for almost 10 minutes after you’ve been seated, that’s the time you ask what’s happening because no matter how busy the restauarant is, at least a greeting from the server is better than nothing.
#4. DON’T EXPECT TO BE IN A QUIET AREA AND HAVE A PRIVATE TABLE!
This is by far the most ridiculous request ever!!!! How do you expect to have a quiet area if you are dining in a restaurant for breakfast and lunch? HOW?? If you are on a phone call and wants to have breakfast at the same time, at least put the call on hold and order because AGAIN, you are not the only person in the whole wide world! I understand if you are in a business meeting but still, there is basically no gaurantee of a quiet area because it is a restaurant in the first place! If you want to be treated like you are the most important person/group, DO NOT BE CHEAP AND RENT A MEETING SPACE!!!
#5. RESTAURANT IS DIFFERENT FROM A COFFEE SHOP.
If you are planning to go in a restuarant/hotel restaurant just to have coffee and a meeting – DO NOT CONTINUE WITH THE PLAN! This is such a ridiculous thing to do. To be honest with you, if you will just hold a table for 2 hours or more and order a cup of coffee for $5.00, do you think the business will consider you as a very valid consumer? NO! A $5.00 bill won’t suffice for what the restaurant is losing because you want to have your meeting. Haven’t you heard about coffee shops or a place called “Starbucks”? You can either sit in the lounge or the bar area instead of taking a table away from others who wants to have a real meal.
#6. IF THERE IS NO ONE IN THE RESTAURANT AND IT’S CLOSING TIME – LEAVE!!!!!
If you haven’t experienced waiting for just 2 people in the room to leave after everything is set up for the next shift, then good for you. If you are the one holding the table for more than the closing hours, shame on you! Like I don’t get why there are some people who are just insensitive of others. People in the restaurant industry have their own lives too and a body that needs some rest after a long and busy 8 hours shift you know?
If you want to continue the night, there are other places for you to go to or better yet, go home and continue everything there. (This way, you can enjoy the rest of the night until the next day!)
#7. ARRIVING ONE BY ONE AND EXPECTING TO BE SAT AT THE SAME TABLE IS A NO-NO!
I guess this is such a common scenario for a hotel restaurant than a regular restaurant but I still want to include this.( Well, in my workplace at least) I understand that there are a lot of tourists that stays in our hotel but this is an issue I try to understand but I really can’t.
So, if you aren’t aware, most of the restaurants assigns their servers to specific sections in the restaurant and this is to help maintain proper seating arrangement so no servers get mulitple tables all at once and for you (as guests) to receive great service. With this being said, if you are staying in the hotel as a group, don’t expect that when your colleagues sits in a table of 2, all the members of your group will be seated together! Hotel restaurant is not reserved for your group only. I mainly see this type of group coming from Europe and Asia. I’m sorry for saying this but it is such a hassle and annoying to accomodate this type of behavior.
If you want all to be seated in a group, please do come in all at the same time and if not, be understanding enough to seat in different tables instead of acting like it is the end of the world. Also, do not order from the host because it’s not her job! In short, wait for your server and again, be mindful that you are not the only guest of the restaurant!!!! (Why is it so hard to understand this???)
#8. ASK FOR EVERYTHING YOU NEED AT LEAST TWICE ONLY
Here goes the “you are not the only person in the restaurant” line so please be considerate of the person going back and forth because you can’t figure out the things you need just to eat your meal. It is much appreciated if at least we can try to limit ourselves from asking a lot of things in different times. Also, I want to be honest, on a busy shift, nobody have time for a sassy and brat ass asking millions of things in a span of 5 minutes. (Get your s***t together pleasseeee)
#9. REFRAIN FROM SEATING IN AN UNSET TABLE
I don’t get why people choose to sit in an unset table amongst all the set tables around it. If you want that table, kindly ask the host to set it up for you and wait patiently in the host stand instead of just sitting yourself. It just looks unproffesional of us if you sit in an unset table, that’s all.
I know, I know, this seems to be super annoying because I have so many issues but to be honest with you, this happens everyday at work (my workplace) and it is super annoying to encounter these attitudes 5 days a week! I work in the restaurant industry and frankly speaking, some people just happen to lose all their common sense in my restaurant. It’s either they chose to ignore proper etiquettes because they are so accustomed to the saying ” CUSTOMER IS ALWAYS RIGHT” or they just don’t know what proper etiquette is.
It is so pathetic of us to think that this applies everytime – “CUSTOMER IS ALWAYS RIGHT“. Yes – it is true that we should take care of our guests because without them, there will be no job for us but that doesn’t give them the right to just do whatever. No matter how educated a person is but with no right attitude and manners, he is worse than a gorilla in the zoo.
This, my dear readers is everything I have to say. I am no way at all saying every guests is like this but there are definitely a lot of people who are (mostly people visiting from other countries!). Just a piece of advice, it won’t make you any less of a person to be polite and respectful of others. It just goes to show how well mannered and considerate of a person you are beneath that glamorous appearance. Also, I am not saying we are the best in giving a splendid service either because we have our off days too. Sometimes at work, we do give s****y service too and I am very sorry about it.
P.S. Sorry if feelings were hurt from reading this but rest assured I’m not doing this to humiliate or make fun of others. I am just wiriting what I have been faced with since I started working in my hotel and this is so I can have a clear view of why this is happening. And if ever you know the answers, please feel free to comment or say your side of the story.